Cancellation policy
After you place an order, our team calls to confirm the product and make sure it fits your needs. Want to cancel at this stage? Just tell us — you'll receive a full refund.
Once your order has already been dispatched, it can no longer be cancelled.
Returns & refunds
At Delitech Smart Home, we want you to be completely happy with your purchase. If something isn't right, you have 14 days from delivery to request a return — it's completely free, and you get your full money back.
These terms apply to all products purchased directly from our official website, delitechsmarthome.in.
Return conditions
- The item is unused and undamaged — in the same condition as when you received it.
- The original packaging is intact, with all accessories included.
Give us a genuine, product- or quality-related reason and we'll gladly process your refund. Customer satisfaction is our top priority.
Refunds are not accepted for change-of-mind purchases, or if the product is simply no longer required.
Warranty
Every Delitech Smart Home product is covered from the date of purchase. If a defect appears within the warranty period, we'll replace it with a brand-new unit after assessment.
Refund process
Once we receive your return and inspect it, here's what happens:
We notify you by email or phone about whether your refund is approved or rejected.
If approved, your refund is sent back to your original payment method within 2–4 business days.
Contact us
For any queries about refunds, returns, or warranty claims, our customer service team is here to help.
Our support team is always ready to help you resolve issues quickly and efficiently.
Need a hand? Reach us any time at the Help Center. We're always here to help.
