Cancellation & Return/ Refund Policy
Cancellation Policy
Before Dispatch:
Once you place an order, our executive will contact you to confirm the product details and ensure it meets your requirements.
If you wish to cancel the order at this stage, you can do so, and we will issue a full refund.
After Dispatch:
Cancellations are not allowed once the order has been dispatched.
Delitech Smart Home Refund & Return Policy
At Delitech Smart Home, we strive to provide the best quality products and ensure customer satisfaction. However, if for any reason you are not completely satisfied with your purchase, please review our Refund & Return Policy below.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. It Is a 100% free and you have received your whole money back.
1. General Policy
The following terms apply to all products purchased directly from our official website delitechsmarthome.in.
2. Return & Refund Conditions
We accept returns or refunds only if the product meets the following condition:
- The item must be in the same condition as when you received it — unused, undamaged, and in its original packaging with all accessories included.
⚠️ Note: If you provide a valid and genuine reason related to the product or its quality, we will gladly process your refund. Customer satisfaction is our top priority.
⚠️ Note: Refunds are not accepted for change-of-mind purchases or if the product is no longer required for any reason.
3. Warranty Policy
All Delitech Smart Home products come with a 1-Year standard warranty from the date of purchase.
If a defect occurs within the warranty period, we will replace the product ( Give you New Product) as per our assessment.
4. Refund Process
Once your return is received and inspected:
- We will notify you by email or call regarding the approval or rejection of your refund.
- If approved, the refund will be processed to your original payment method within 2–4 business days.
5. Contact Us
For any queries or support related to refunds, returns, or warranty claims, please reach out to our customer service team:
📧 Email: delitech2708@gmail.com
📞 Phone: 9879095371
🕒 Service Hours: Monday – Saturday, 10:00 AM to 6:00 PM
Our support team is always ready to help you resolve your issues quickly and efficiently.
Delitech Smart Home – Smart Living, Simplified.
For any assistance, feel free to reach out to us at Help Center.
We’re always here to help! 💬
